There was a problem establishing a connection to the PlayStation Network, as indicated by the PlayStation Error Code WS-37398-0. The PlayStation 4’s internet connection, the PlayStation Network, or the user’s account could all be at fault for this error number.
The PS4’s inability to communicate with the router is a common cause of error PlayStation Error Code WS-37398-0. A weak connection, a problem with the firewall, or incorrect router settings could all be to blame. Problems with the PlayStation Network itself are another frequent reason.
This may be the result of either planned upkeep or an unanticipated power failure. Finally, the error number may appear if there is a problem with the user’s account, such as an incorrect password or a problem with the user’s profile.
There are a number of potential solutions to the PlayStation Error Code WS-37398-0 message. At first, you should try rebooting both your PS4 and your network router. Resetting your router’s settings may be necessary if that fails to solve the problem. If the problem still exists, you should probably get in touch with Sony’s customer service.
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Method 1. Turn off and then Back on Your PS4
Step 1. Hold the power button for 30 seconds to totally power down your PS4.
Step 2. When you’re ready to restart your PlayStation 4, press and hold the power button until you hear two beeps. This will show up on your PS4 as it transitions into Safe Mode.
Step 3. Plug the USB end of your DualShock 4 controller into the system, then hit the PS button on the controller.
Step 4. Find “Restart PS4” and hit the X button. The PS4 system will now reboot.
Method 2. Make Sure You’re Using the Most Recent Version of Software For Your PS4 Machine.
Step 1. Link up your PS4 to the living room set.
Step 2. Select Options from the PS4’s main menu.
Step 3. Choose to Upgrade System Software.
Step 4. The Update menu option must be chosen.
Step 5. To apply the upgrade, please comply with the on-screen prompts.
Method 3. The PlayStation 4 Database should be Rebuilt.
Step 1. Hold the power button for seven seconds, or until a second beep sounds, to boot your PS4 into Safe Mode.
Step 2. Use the USB cord to link your PS4 controller to your system.
Step 3. Choose “Rebuild Database” from the controller’s menu.
Step 4. A “Yes” selection will confirm the reconstruction.
Step5. It may take a few minutes for your PS4 to finish rebuilding its database. When it’s done, your console will restart and the WS-37398-0 message should disappear.
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Method 4. Set Up Your PlayStation 4.
Step 1. The first step is to make sure your PS4 is completely off.
Step 2. When it’s off, press and hold the power button.
Step 3. If you hear two beeps, you know it’s time to turn off the device.
Step 4. Plug your PlayStation 4 back into the wall and turn it on once more.
Step 5. Start by entering the system’s configuration menu after powering on your PS4.
Step 6. Choose to Upgrade System Software.
Step 7. Choose the Install Update option if one is presented.
Step 8. Your PS4 will automatically restart after the update has been installed.
If none of these solutions help and your PS is still covered by Sony’s warranty, you can send it in for service.